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in West Jordan, UT

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Hours Full-time, Part-time
Location West Jordan, Utah

About this job

Job Summary

The Service Representative Night (SRN) provides customer service support to the club members and guests.

*Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .

*Responsible for assisting and directing members/guests

*Ensures a safe and secure club

*Monitoring incoming inquiries and ensuring proper check in procedures are followed

Organizational Relationship:

Reports to the Service Manager (SM) or Assistant Service Manager (ASM)

Essential Duties & Responsibilities:

Member Check in/Customer Service [60% of time]

*Greet all incoming members

*Follow all check in procedures

*Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages

*Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.

*Record member concerns on the Member Service Log

*Record lost and found items on the Lost and Found Property Log and secure items per policy

Club Cleanliness and Safety [30% of time]

*Keep front desk area and lobby clean, clutter free, and orderly/organized

*Clean and organize lobby, and weight and cardio rooms

*Perform safety checks during the shift to ensure club is secured and safe

*Re-rack all equipment and weights

*Record equipment, facility, and janitorial issues on the Maintenance Logs

*Other cleaning duties as assigned

Administrative [10% of time]

*Read and be familiar with all club communications

*Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)

*Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low

*Fill out Front Desk Planner and other duties associated with Planner.

*Other duties as assigned

Qualifications:

Knowledge, Skills & Abilities:

*Strong customer service skills

*Strong communication skills both oral and written

*Organization skills

*Attention to detail

Certifications / Educational Level:

*High School Diploma or GED required

*Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)

*Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk

*Must attend New Hire Training prior to first scheduled shift in assigned club

Experience:

*Must have 6-12 months experience in customer service function.

*Experience operating multiple phone lines preferred.

*Basic Computer Skills

Physical Requirements:

*While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.

*Frequently required to lift and/or move up to 25 lbs.