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About this job

The Norwood office of Home Instead Senior Care is seeking a Weekend On-Call Service 
Supervisor. This individual must be available for weekend on-call supervision, answering all 
calls and overseeing client schedule management to provide the highest quality service to 
clients. 
 
The Weekend On-Call Service Supervisor will work closely with the Staffing Coordinators in the 
following way: 
--Arrive at the Home Instead Senior Care office by 4:30pm Friday afternoon 
--Go over weekend schedule and any trouble spots that might arise with staffing coordinators 
--Prepare on-call binder with all schedules and Client and CAREGiver rosters 
--Transfer office calls to on-call cellphone 
--Return to Home Instead Senior Care office Monday morning by 8:30am to pass on pertinent 
information from the weekend, turn in cell phone and drop off on-call binder. 
 
During the weekend, supervisor's responsibilities will include but not be limited to: 
--Answering all incoming telephone calls and responding to them as needed 
--Communicate with CAREGivers and clients regarding scheduling as changes arise 
--Take messages and document all calls so office staff can respond if necessary Monday 
morning 
--Contact backup person when questions arise about clients or CAREGivers that require input 
from regular office staff 
--Fill in on assignments that come open until a replacement CAREGiver is found 
 
Candidate needs to have excellent communication, organization and problem-solving skills. 
CNA experience preferred. Also ideal for retired nurses looking for part-time work. 
 
Compensation: $150 per weekend