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Consumer Back Office Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Redmond, WA Redmond, Washington |
About this job
A CBO Representative's main responsibility is to process service request from various channels. This is task oriented work with some outbound calls. =5% of total work load.
- Follows and executes the resolution process established by the department to resolve consumer incidents via Oracle RighNow.
- Interacts with internal departments/subcontractors to resolve repair issues
- Interacts with shipping companies to research and resolve shipping problems; specifically UPS trace claims.
- Adheres to company privacy policy and ensures compliance of Children's Online Privacy Protection Act (COPPA)
- Key areas of responsibility is Loyalty Program, Repair, Part, and Digital Content problem solving
- Places outbound calls to the consumer to gather needed detail for resolution
Successful representatives must have the following skills:
- Ability to demonstrate strong judgment and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently with a sense of urgency to complete tasks on hand
- Ability to multi-task
- Exceptional attention to detail
- Ability to quickly learn and execute new processes
- Ability to meet time sensitive deadlines
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.