Cloud Services Support Engineer Job

Cloud Services Support Engineer needed for a CONTRACT TO HIRE opportunity with Yoh's client located in San Ramon, CA

Top Skills You Should Possess:

- To provide Technical Support for the Predix Cloud (The Software Platform for the Industrial Internet)The Cloud Services Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast paced environment.

What You'll Be Doing:

- You will be accountable for taking direct support cases from users of the GE's Industrial Cloud PAAS customers
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Trouble-shoot application alerts from monitoring tools and follow necessary playbook steps to resolve or escalate appropriately.
- Work directly with Service architects to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers' technical support experience
- Write tutorials, how-to videos, and other technical articles for the customer community
- Work on critical, highly complex customer problems that may span multiple services
- Participate in a 24x7 on-call rotation
- Collaborate with cross functional stakeholders
- Provide timely and accurate estimates for deliverables

What You Need to Bring to the Table:

- Bachelor's Degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering or minimum of 5 years of experience in software development/service engineering/automation or cloud/online service operations
- Minimum of three (3) years of experience in cloud/online service operations or Saas Technical Support
- Minimum of three (3) years experience as Java developer or Unix Administration
- Ability and willingness to work out of an office located in San Ramon, CA
- Ability and willingness to participate in on-call rotation
- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

Get Hired, Apply Now!

Recruiter: Jerrod Macias

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: ENG

Ref: 1055018

Branch: IT & Telecom