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in Orlando, FL

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Hours Full-time
Location Orlando, FL
Orlando, Florida

About this job

Job Description

Manages a company owned Integrated Business Solutions (IBS) location or locations.  Meet customer expectations of providing timely service and value.  Hires and develops quality personnel, sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs.  Fosters a positive relationship between the customer and staff through meetings and open discussions.   

Position Performance Measures:

  • Customer Satisfaction
  • Inventory Management/ROI
  • Utilization of available tools for tracking value added items for the customer
  • Maintain and develop local non-NAPA vendor relationships

Responsibilities

Customer Satisfaction

  • Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs,  problems/concerns and to address them both quickly and effectively
  • Develop good customer relations and maintain a high level of service to the customer
  • Respond timely to customer sales and service questions
  • Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations
  • Work closely and communicate with NAPA and the Customer management team to develop strategies to ensure the overall value of the IBS program

People Development and Employee Engagement

  • Supervise and coach store employees
  • Monitor and address both good and unacceptable performance of employees
  • Ensure compliance with Company policies and procedures
  • Encourage NAPA and ASE training
  • Ensure cross-training of employees
  • Conduct performance review meetings with employees on a regular basis, with a minimum of an annual review
  • Clearly define job responsibilities and expectations specific to the IBS customer

Operational Excellence

  • Ensure proper processes and procedures are utilized to minimize inventory shrinkage
  • Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
  • Create a safe work environment, ensuring required hazmat training is completed timely
  • Understand and comply with NAPA and customer company policies
  • Responsible for inventory to be bar coded and placed in appropriate bin locations
  • Responsible for returning non-NAPA excess inventory
  • Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced
  • Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges

Qualifications

  • HS Diploma or equivalent required
  • Technical school, and/or college degree a plus
  • ASE certified within twelve months
  • Ability to manage two or more people; prioritize and delegate to team members
  • Strong communication skills
  • Detail oriented
  • Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
  • Possess working knowledge of the organization’s store services
  • Must possess high character and integrity
  • Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback
  • Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives
  • Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
  • Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company
  • Have a willingness and ability to learn
  • Possess analytical problem solving skills
  • Capable of operating a point-of-sale system and cataloging.
  • Proficient in Microsoft Office and using internet for parts research and sourcing
  • Ability to learn and use customer fleet management software

Work Environment:
 

  • The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.
  • The employee is often required to sit and stoop, kneel, crouch, climb and crawl.
  • The employee is frequently required to lift and move product of up to 60 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this position, the employee may be exposed to fumes or airborne particles. 
  • The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.