Retail Wireless Consultant

The Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. The Retail Wireless Consultant is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction.

*Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
*Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.
*Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.
*Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones.
*Update customer account after every customer interaction.
*Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
*Participate in marketing efforts to solicit new business, including but not limited to community involvement and promoting the brand inside and outside the store/retail location.
*Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
*Complete accurate paperwork and transactions according to company policies and procedures.
*Assist in maintaining store appearance including front and back of house and individual work area according to the retail store standards.
*Receive and process all payments according to standard procedures.
*Attend all required training programs and meetings.
*Assist with all functions within a retail store by complying with policies and procedures.
*Assist in other tasks, duties, or projects as assigned by Management.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.

Minimum Experience & Educational Requirements:
High School diploma or state equivalency required.
1 year customer-facing experience preferred.
1 year retail sales experience preferred.
1 year cellular industry experience preferred.
Strong written and interpersonal communication skills required.
Must be flexible to work evenings, weekends and holidays as required.