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in Dallas, TX

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Hours Full-time, Part-time
Location Dallas, TX
Dallas, Texas

About this job

'Want to know what it's like to work in IT at The Home Depot?'
https://vimeo.com/70037824
POSITION PURPOSE -
This position will be responsible for BA responsibilities for Home Services applications primarily for At Home Services applicaitons. Applications span several technologies including JAVA, .NET, VB, ASP, CRM, iOS, AIX, SSIS, SQL Server etc. They will be actively working with various business and development groups for coordinating software updates to ensure the maintenance of the systems stays current and the systems maintain an excellent experience for our users. Person will be analyzing exisitng applications/process issues, working with business and development teams to implement improvements and will assist in training and supporting the business on new enhancements. This person must work well with business, development teams and 3rd party vendors and hold those groups accountabale for getting the business needs documented and well defined, before starting the development effort. Person also is incharge of working with Quality Testing group to ensure testing strategy covers all aspects of the system. This individual will be reporting to a manager or Senior manager.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
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  • Develop detail requirements including cost-benefit analysis for approved small to mid-sized projects and enhancements to existing projects.

  • Develop User Acceptance testing (UAT) and trace-ability matrix with the Business Client. Develop System Requirement Documents (SRD) and Systems External Specifications (SES) documents for the UAT and System test groups to assist with testing scenarios.

  • Interface with Business Stakeholders and IT Infrastructure teams to work through the start-up phase of the project including ensuring business requirements and business acceptance documents are accurately developed.

  • Assist with training and rollout plans for new systems or enhancements to existing systems.

  • Maintain a working knowledge of business unit processes, procedures and current applications.

    NATURE AND SCOPE -

    Typically reports to Manager - Service Management

    No direct responsibility for supervising others.

    ENVIRONMENTAL JOB REQUIREMENTS -

    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS -

Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.

EDUCATION REQUIRED -

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 3

PHYSICAL JOB REQUIREMENTS -

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -
  • 3+ years experience analyzing exisitng applications/process issues, working with business and development teams to implement improvements
    Experience in Agile methodolgy.
    Experience working with multiple teams/applications during the same period
    Experience in Call Center application, Configurator/Ordering, Scheduling, Accounting (Costs and payments).
    Strong oral and written communication skills.
    Strong team player that works well with others.
    Self-Motivated, Well Organized, and able to drive tasks/tickets to resolution with minimal direction.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
  • Ability to identify and document business requirements.

  • Analytical and problem solving skills along with verbal, written and presentation skills.

  • Ability to influence business owners and senior management.

  • Ability to communicate to a wide variety of audiences, both business and technical.

  • Ability to understand existing business processes and assist with efforts to re-engineer processes.

  • Proficiency in basic project management.