The job below is no longer available.
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job


Position Description:



Energize
your career with one of Healthcare's fastest growing companies.  



 



You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.



 



This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.



 



Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.


 
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


The Senior Recovery Resolution Representative handles information about patient services and how those services are paid by investigating and pursuing recoveries through contact with various parties. The representative manages subrogation files, negotiates settlements, and ensures adherence to compliance policies.


 


Primary Responsibilities:


  • Plan, prioritize, organize and complete work to meet established production goals or quotas in a fast pace and ever changing environment


  • Provide expertise in credit balance adjudication by reviewing, researching, and resolving all types of accounts as well as providing resolution outcomes for health plans, commercial customers and government entities
  • Establish professional working relationships to ensure operational efficiency
  • Anticipates customer needs and proactively identifies solutions
  • Accounts receivable follow up and resolution
  • Analyze and identify trends and provide reporting as necessary
  • Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance

Requirements

Requirements:
  • High School Diploma/GED or 10 years of equivalent working experience
  • Intermediate proficiency with PC and Windows
  • Intermediate level of proficiency with Excel required (i.e. sorting, summing, creating bar graphs, formulas)
  • Working Hours M-F 8a-4:30p
  • Ability to travel, 3 week training program held in Tennessee and then up to 25% of the time (generally local, but some overnight) required
Assets:
  • Bachelor's Degree
  • 3+ years of experience in claims recovery and resolution or an operations based environment
  • 2+ years of Account Management experience
  • Previous experience working in a client facing role and/or working onsite at a client site
  • Healthcare finance experience with a focus in auditing and/or analysis
  • Previous leadership experience
  • Previous work within the community giving back or volunteering time and resources
Soft Skills:
  • Intermediate ability to do basic math and think analytically and strategically
  • Ability to work in a dynamic environment both independently and in a group setting
  • Strong Communication and Customer Service skills
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity


At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.