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Customer Assistant
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Goldsboro, NC Goldsboro, North Carolina |
About this job
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
A job with AT&T as a Customer Assistant can provide you with exactly that!
Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!
Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.
What you'll do as an AT&T Customer Assistant:
- Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
- Assist customers with email, browser, and modem troubleshooting
- Interact with other departments to resolve customer issues or provide additional services
In addition to STRONG communication skills, our Customer Assistants must have:
- Data entry and problem solving skills
- Basic computer skills
- Satisfactory results from a background/employment history investigation and drug screening
- The ability to work days, evenings or night tours; overtime, weekends, holidays
and split shifts as required
- Qualify on pre-employment screening:
- Customer Assistant Test
- Logi-Serve Customer Assistant Test (L-CAT)
- Customer Service Assessment (CSA) - Core/Service (All locations except Goldsboro, NC)
- Targeted Selection Interview (TSI) (Goldsboro, NC location only)
Test study guides can be found at:
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