Executive Response and Escalation Representative Analyst - Bilingual - Full-time / Part-time

Researches and resolves the highest level of escalations as well as executive-level inquiries and complaints. Speaks on behalf of the senior executives of Sprint, ensuring customer satisfaction in escalated issues by responding directly to the customer, the customer's legal counsel, state and federal agencies, and consumer complaint agencies. Complaint resolution is conducted primarily through written communications. Identifies root cause problems and opportunities for business process improvements. Completes analysis to provide executive information regarding escalation drivers and trends. Our current hours of operation are as follows:

Monday-Sunday 7am-10pm CST Experience navigating multiple computer screens and programs while interacting with customers on the phone.

Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

Basic Qualifications Bachelor's degree or four years related work experience post high school Two years telecommunications customer service experience In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience! Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates regardless of previous criminal history. EOE Minorities/Females/Protected Veterans/Disabled. Job Category Customer Service

Call Centers

Work City Rutherford Work State New Jersey Location NJRUTA - Rutherford, NJ Corporate (Next Address 201 Route 17 N 3Rd Fl Country United States