Room Attendant

Primary Accountability: The primary responsibility of the Room Attendant is to maintain the highest standards of cleanliness in all guest rooms, and to promote safety in all guest areas by following strict procedures with respect to pass key, ensuring that all procedures are completed to the hotel’s standards and assist where necessary to ensure optimum service to guests. 

Major Duties:

• Maintain complete knowledge of safety rules, operating and maintenance instructions and procedure manuals
• Thoroughly clean all rooms assigned, adhering to hotel procedures and standards
• Report any observed damage or missing items in areas of responsibility
• Maintain responsibility for pass key received
• Immediately turn in any items left in public areas or guest rooms
• Understand proper maintenance and use of equipment
• Maintain and enforce knowledge of hotel’s standards, policies, and procedures
• Anticipate guest needs, respond promptly and acknowledge all guests
• Treat work area, tools used to complete the duties of the position and the entire facility with respect
• All other duties as assigned

Qualifications:

• High school graduate or equivalent preferred
• Communicate effectively in English, both verbally and in writing
• Compute basic mathematical calculations
• Think clearly, analyze and resolve problems exercising good judgment
• Display strong attention to detail

Physical Demands:

• Requires constant standing or walking
• Occasionally requires climbing stairs, pushing/pulling racks with product weighing 5-100 pounds, and rarely could weigh up to 200 pounds
• Frequent crouching/stooping; reaching for, handling or grasping objects or supplies or lifting/carrying supplies weighing up to 50 pounds
• Sitting will be required rarely
• Safety requirements: Adhere to company, property and department safety standards and procedures. Safety shoes, proper guards, proper lifting techniques, all safety procedures must be followed
• Exposures:  Slippery floors, noise and vibration

Work Environment:

• Guest Rooms
• Guest and Service Corridors
• Housekeeping Department
• Public Areas
• Interaction with staff and customers

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time.  The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position.  Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.