Call Center Rep - Full-time / Part-time

Responsibilities:
? Answer multi-line phone for on-line order taking/processing.
? Answering customer's questions.
? Responds to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
? Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Records customer inquiries by documenting the inquiry and response in customer's account.
? Improves quality service by recommending improved processes.
? Updates job knowledge by participating in educational opportunities.
? Provides information to customers by verifying the understanding of the request.
? Offering assistance.
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Qualifications/skills:
? Pleasant, professional phone voice
? Microsoft Word and Excel knowledge
? Listening skills
? Attention to detail
? Data entry
? Quality Conscious
? Problem Solving
? Documentation Skills
? Friendly
? Positive Attitude
? Quick Learner
? Self-motivated
? Team Oriented