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in Winston Salem, NC

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About this job

Shift: Flexible
Status: Regular




GENERAL PURPOSE OF POSITION:

As part of the front end operations team, the Customer Service Associate / Lay-A-Ways & Returns is responsible for maintaining outstanding customer service as per Company standards, processing lay-a-ways, returns and sales quickly, accurately and efficiently, handling cash register operations and safeguarding company assets.

RESPONSIBILITIES:

  • Deliver excellent customer service and demonstrate a high degree of professionalism
  • Process Lay-A-Ways and Returns and exchange merchandise for customers
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
  • Maintain an awareness of all promotions and advertisements
  • Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers
  • Communicate customer requests to management
  • Enter all media from register into the tally program
  • Maintain orderly appearance of register area and supplies stocked
  • Any other tasks as assigned from time to time by any manager



Direct Supervisor Job Requirements - Internal Use Only -