Customer Service Representative - Full-time / Part-time

Responsible for managing patient inquiry calls regarding their accounts and responsible for researching/resolving issues and/or concerns patients may have with their accounts.

Essential Functions:

• Answers telephone and email correspondence from patients and clients and resolves questions relating to claim status, payment status and insurance explanation of benefits.
• Ensure accuracy of data input generated from calls.

Education: HS Diploma or GED required.

Experience: At least two years customer service experience handling medical telephone calls. Knowledge of medical billing practices and experience as a medical office assistant highly desirable.

Skills, Knowledge, and Abilities:

• Effective interpersonal and communication skills required. Excellent telephone etiquette required.
• Knowledge of medical terminology preferred.
• High level of skill in entering data into computer while talking with patients.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Knowledge of basic third-party operating procedures and practices.

Please email resume to Tim Burke at

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.