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Phone Banker Premier start date 7\
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | charlotte, North Carolina |
About this job
Job Title:
Phone Banker-Premier start date 7/
Job ID Number:
5106890
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Charlotte,NC
Qualifications:
IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.
Currently hiring for training class starting on 7/6/2015. Training hours are 8:30am -- 5:30pm Monday-Friday for 7 weeks (Must be available to attend entire paid training class).
Current schedules being offered after training are: To be determined
**Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salary Range - $15.43/hr. - $16.18/hr. DOE plus eligible to participate in the Wells Fargo Virtual Channels (WFVC) Incentive Plan
Our next big investment is in you! Wells Fargo offers:
A broad array of medical, dental, and vision plans
Paid Time Off
401 (k) and Stock Purchase Plans
Discounts and Savings on Wells Fargo financial products, home mortgages and services
Tuition Reimbursement
Wellness Benefits
Commuter Benefits
A Premier Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo high-value customers typically with assets $25,000 or greater. An excellent Premier Banker will be able to handle up to 100 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers' banking concerns which can include some escalated issues.
Premier Bankers are expected to sell products and services and achieve aggressive sales goals which are measured often throughout the day. Our best Premier Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our Premier Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Premier Bankers' career growth. Our successful bankers demonstrate self-motivation, a desire to advance, a positive attitude, have the ability to work well on a team. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Premier Bankers play a critical role in our customers' lives; therefore, predictable and reliable attendance is an essential function of the position.
1+ years customer service and sales experience. Ability to navigate computer applications in a Windows-based environment, including the ability to navigate multiple applications and utilize search tools to find information.
Proven ability to succeed in a fast paced environment.
Strong communication skills with the ability to analyze complex customer correspondence and take appropriate action.
Experience with actively listening, negotiating and managing escalated customer and business issues to find appropriate resolution.
Aptitude to work independently with minimal supervision.
Advanced knowledge in cross-selling products and services.
Sales experience preferred in a banking and or financial call center environment.
Previous Wells Fargo Call Center experience.
Demonstrated excellence in Call Quality, First Call Resolution, and Customer Satisfaction.
Phone Banker-Premier start date 7/
Job ID Number:
5106890
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Charlotte,NC
Qualifications:
IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.
Currently hiring for training class starting on 7/6/2015. Training hours are 8:30am -- 5:30pm Monday-Friday for 7 weeks (Must be available to attend entire paid training class).
Current schedules being offered after training are: To be determined
**Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salary Range - $15.43/hr. - $16.18/hr. DOE plus eligible to participate in the Wells Fargo Virtual Channels (WFVC) Incentive Plan
Our next big investment is in you! Wells Fargo offers:
A broad array of medical, dental, and vision plans
Paid Time Off
401 (k) and Stock Purchase Plans
Discounts and Savings on Wells Fargo financial products, home mortgages and services
Tuition Reimbursement
Wellness Benefits
Commuter Benefits
A Premier Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo high-value customers typically with assets $25,000 or greater. An excellent Premier Banker will be able to handle up to 100 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers' banking concerns which can include some escalated issues.
Premier Bankers are expected to sell products and services and achieve aggressive sales goals which are measured often throughout the day. Our best Premier Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our Premier Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Premier Bankers' career growth. Our successful bankers demonstrate self-motivation, a desire to advance, a positive attitude, have the ability to work well on a team. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Premier Bankers play a critical role in our customers' lives; therefore, predictable and reliable attendance is an essential function of the position.
1+ years customer service and sales experience. Ability to navigate computer applications in a Windows-based environment, including the ability to navigate multiple applications and utilize search tools to find information.
Proven ability to succeed in a fast paced environment.
Strong communication skills with the ability to analyze complex customer correspondence and take appropriate action.
Experience with actively listening, negotiating and managing escalated customer and business issues to find appropriate resolution.
Aptitude to work independently with minimal supervision.
Advanced knowledge in cross-selling products and services.
Sales experience preferred in a banking and or financial call center environment.
Previous Wells Fargo Call Center experience.
Demonstrated excellence in Call Quality, First Call Resolution, and Customer Satisfaction.