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Customer Service Rep
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Orlando, Florida |
About this job
POSITION SUMMARY
Demonstrates a basic understanding of medications, authorizations, member benefits. Researches and interprets member information by effectively using the appropriate system containing information including, but not limited to, member eligibility, member benefits and authorizations.Takes responsibility for completing assignments and bringing all outstanding orders to closure. Knowledge of basic medical terminology preferred.
Fundamental Components:
Responsible for productivity and quality standards.
Able to adhere to standard policies and procedures.
Demonstrates professionalism and presents a positive image of the company when interacting with members and providers.
Supports individual and team goals and initiatives; accepts ownership for individual result.
Performs other duties as required.
. Able to be aTeam player and interact with other team members in a positive matter.
BACKGROUND/EXPERIENCE desired:
Experience in a production environment.
Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
TECHNOLOGY EXPERIENCES
Technical - Aetna Applications//1-3 Years/
REQUIRED SKILLS
Leadership/Driving a Culture of Compliance/FOUNDATION
Service/Working Across Boundaries/ADVANCED
Service/Providing Solutions to Constituent Needs/FOUNDATION
ADDITIONAL JOB INFORMATION
Effective verbal and written communications skills
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Ability to absorb and apply new and changing information.
Ability to remain flexible yet focused during stressful situations.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Offers to all candidates are contingent upon a background investigation - no individual with a felony drug conviction may be hired at this facility.
Employment Type Regular Career Band Description Business Support & Technical
Demonstrates a basic understanding of medications, authorizations, member benefits. Researches and interprets member information by effectively using the appropriate system containing information including, but not limited to, member eligibility, member benefits and authorizations.Takes responsibility for completing assignments and bringing all outstanding orders to closure. Knowledge of basic medical terminology preferred.
Fundamental Components:
Responsible for productivity and quality standards.
Able to adhere to standard policies and procedures.
Demonstrates professionalism and presents a positive image of the company when interacting with members and providers.
Supports individual and team goals and initiatives; accepts ownership for individual result.
Performs other duties as required.
. Able to be aTeam player and interact with other team members in a positive matter.
BACKGROUND/EXPERIENCE desired:
Experience in a production environment.
Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
TECHNOLOGY EXPERIENCES
Technical - Aetna Applications//1-3 Years/
REQUIRED SKILLS
Leadership/Driving a Culture of Compliance/FOUNDATION
Service/Working Across Boundaries/ADVANCED
Service/Providing Solutions to Constituent Needs/FOUNDATION
ADDITIONAL JOB INFORMATION
Effective verbal and written communications skills
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Ability to absorb and apply new and changing information.
Ability to remain flexible yet focused during stressful situations.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Offers to all candidates are contingent upon a background investigation - no individual with a felony drug conviction may be hired at this facility.
Employment Type Regular Career Band Description Business Support & Technical
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