Customer Data Technician - Full-time / Part-time

Function: Design Services Digital Loop Carrier Installation/Test and Turn-up

Classification: Regular Full Time

Wage Scale: 1

Location : Murray, UT

Installs, tests and maintains private and switched services, and applications for individual residential and business customers. Maintains/repairs and tests copper cable and/or fiber optic cable in an underground, aerial, or buried environment. Troubleshoots problems that will require cable repair, cable maintenance, air pressure, splicing, faultfinding, etc. Install or repair circuits, connects equipment to inside cable and makes cross connection in remote terminals, cross boxes and at the customer premise. Uses laptop computer to option electronic systems and applications, and to test and install individual services. Reviews, analyzes, updates and interprets work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OPS (outside plant ) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes. Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets, and performs specified work. Conducts tests associated with the installation and repair of individual circuits. Resolves customer issues and problems, insures customer satisfaction; insures service is working to specifications. Utilizes various testing devices such as frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, while installing and maintaining equipment, services and applications. Performs pre-survey to determine availability of equipment and facilities, to pretest circuits to ensure that conditioning requirements are met, and to review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services. Performs turn-up, acceptance, installation and provisioning of DS0, DS1 and DS3 (or higher level) transmission services in the Designed Services environment including E911 services. Interfaces with other work groups (e.g. Central Office, Assignment Center, Access, etc.,) to ensure that committed service and test dates are met and to test the integrity of service prior to customer release. Job Requirements SPECIFICS FOR THE JOB:

Employees are required to work varying tours and hours, including possible mandatory overtime, pager duty, weekends and holidays depending on employee skills, abilities and the needs of the business. Requires valid state driver's license, satisfactory driving record, and the ability to drive vehicle with manual gear shift. Ability to meet standards of security investigation, if required. May be away from home overnight(s) on temporary assignments, while assigned to work out of town for varying lengths of time. Wears safety glasses, hard hat, appropriate safe clothing and follows established safety practices and procedures.

PHYSICAL REQUIREMENTS:

Job requires ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds, working aloft, etc. Ability to perceive differences in wire and cable color. Works aloft on ladders. Works in a variety of confined spaces (i.e. raceways, crawl spaces, and attics). Basic Job Qualifications:

Previous experience installing, testing and turning up digital loop carrier systems. Previous experience in provisioning, installing, and maintaining DS0/DS1 circuits. At least six (6) months of experience within the last five years maintaining/repairing and testing copper cable and/or fiber optic cable in an underground, aerial, or buried environment. At least six (6) months of experience within the last five years installing or repairing circuits, connecting equipment to inside cable and making cross connections in remote terminals, cross boxes and at the customer premise Proficient with remote test access systems via laptop (flexr, GT, Adtran, Actellis) Basic electricity knowledge (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements. Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines. Ability to read cable prints and maps. Ability to read and understand design services word docs. Experience working independently with little supervision. Position requires customer contact and the ability to effectively communicate over the phone and/or face to face with customers to assess and evaluate customer needs in an efficient and successful manner Proven ability to work with internal and external customers. Demonstrated interpersonal communication skills for communicating CenturyLink's products and services to customers Ability to use a laptop as a testing and diagnostic tool. Previous experience working with WFA. Knowledge of hand tools, power tools, and test equipment such as Tberds, laptop, HST 3000, 965 DSP, Sidekick, Volt-ohm meter, oscilloscopes, transmission measuring sets or comparable testing equipment. Experience in connecting color coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. PREFERRED Job Qualifications:

At least twelve (12) months of experience within the last five years maintaining/repairing and testing copper cable and/or fiber optic cable in an underground, aerial, or buried environment. At least twelve (12) months of experience within the last five years installing or repairing circuits, connecting equipment to inside cable and making cross connections in remote terminals, cross boxes and at the customer premise. A minimum of twenty four months experience within the last five years with these skills: Proficient with remote test access systems via laptop (flexr, GT, Adtran, Actellis) Previous experience testing and turning up Adtran and Nextlevel equipment. Installing and repairing design services products such as DS0/DS1. Installing and repairing multiplexing equipment for business customers. Utilizing test equipment such as Laptop, Tberd, 965 DSP, and HST 3000. EEO Statement No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.