CIB - Client Service Account Specialist, Analyst

Client Servic e Manager Description

The Client Service Manager has overall accountability for ensuring Client's global service requirements are achieved end-to-end and across Markets & Investor Services. We are their primary contact and are an advisor on all service related matters. We support Sales in improving and retaining client relationships, whilst maintaining a strategic understanding of the client's operating model.

Responsibilities

Accountable for managing the current activities and overall client satisfaction for the assigned book of business. T he role includes:

- Managing client relationships and ensuring their satisfaction

* Partnering with internal groups including Operations, Sales, Relationship Management and Product to ensure the function provides a best in class service experience and maintains an "end to end" approach and view of our service quality to clients

* Manage the governance process for the assigned book of business including service, performance metrics, regulatory requirements, risk & controls

* Ex ecuting strategic Client Service business goals*

* Maintain a comprehensive understanding of market, vendor and regulatory implications to effectively advise clients of the implications to their operating environment (e.g. Dodd-Frank)

* Manage a governance process of service disciplines, with agreed service standards, managing against core needs, delivery against committed services, proactive management to identify trends, issues and opportunities to improve service levels

* Conduct/participate in regular service reviews

* Escalate issues to senior management

* Helps navigate the firm on behalf of the Client

* Gathers intelligence on the client and disseminates internally

* Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for the business and the client

* Oversight and coordination of Client Change Management agenda

* Provide input to the design of new client solutions

* Maintains strong client relationships which can be referenced and lead to an increased share of wallet

* Provide input for key projects in the region

* Responsible for managing operational risk through effective monitoring and resolution of risk metrics

* Proactively managing global tax documentation for the assigned book of business.

* Managing all internal reporting requirements on a timely basis.

* Manage client discussions and in person meetings

* Participating in assigned new business presentations

* Driving efficiencies and productivity across the function

*Client Services as a whole is also undergoing an end to end model review -- this role will allow the successful candidate to be involved in driving forward improved processes that will result in a significant improvement for our clients.

Qualifications

Required Skill / Experience:

* Outstanding client management skills (preferably 10 years) and direct experience in dealing with this client segment

* BA (or equivalent )

* Ability to adapt and demonstrate flexibility in a dynamic environment

* Strong executive presence, strategic thinking and influencing skills (both within JPMorgan and influencing the client)

* Deep product and operating knowledge across Markets, Fund Admin, Financial Reporting, general operations and technology

* Capability to quickly grasp new products and developing new business requirements

* Demonstrated ability to work collaboratively and develop strong partnerships

* Ability to deal with conflict

* Willingness to challenge the status quo and drive better outcomes for our clients

* Proficiency in change and process management

* Strong program management skills

* Strong organizational, project management and planning skill sets

* Compliance mindset with a solid understanding of risks associated with the provision of services to clients in our line of business

* Excellent presentation skills, with the ability to engage a senior-level audience

* Is able to summarize, simplify and communicate detailed and complex information to a broad range of team members or clients across the seniority spectrum, whether verbally or written.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase & Co. is an equal opportunity and affirmative action employer Disability/Veteran.