Smashburger: General Manager
Going to work never tasted so good! Our mission is to put burgers back into people’s lives. We’re growing our team and living the burger dream as we continue to push boundaries and grow at a pace that’s gotten us recognized as America’s Most Promising Company (Forbes), The #1 Mover and Shaker in the business (FastCasual.com) and just placed us among Forbes’ Top 25 Most Innovative Consumer and Retail Brands!
Are you driven to be the best at what you do and excited about sharing your skills and knowledge with others? Do you love the idea of leading the charge as Smashburger continues our record growth and travelling to new markets as we expand in the US and Internationally? Close to 100% of our best-in-the-business training team is home grown, starting as a Team Member at a local Smashburger!
You’re empowered to take control of your career and network with 4,000+ Team Members through The Smash Connection, our Online Social Learning portal. Programs like Step Up allow our top performing team members to get the support and training they need to be our next generation of Restaurant Leaders!
Are you Smashburger material?
The General Manager provides leadership and motivation to ensure that all managers and team members are guest-focused, team-focused, and community-connected. The General Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach managers and improve sales, profits and operating standards. It is also crucial for the General Manager to be able to develop future shift leaders, Assistant Managers, and General Managers.
Oversees the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
●Ensures that all company specified training programs are being strictly adhered to including hourly, shift leader and manager training programs and alcohol awareness training.
●Provides performance feedback and recognition to all managers and team members on an ongoing and timely basis.
●Involved in all local store marketing efforts.
●Oversees and ensures the daily execution of the Mission Statement and Core Values.
●Complies with company policies, practices and procedures and communicates all changes to managers and team members.
●Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet and exceed budgeted expectations.
●Understands Profit and Loss Statements, coaches managers on how to attain agreed upon goals and creates action plans for opportunity areas.
Have 2+ year of restaurant management experience in a quick service or casual dining environment. This role requires the completion of a high school education or equivalent, a valid Class C license to travel between units, a satisfactory background check, periodic travel, the ability to lift 50 pounds regularly, and most important SIZZLING customer service skills and outstanding leadership qualities, we want to hear from you!
●Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
●Requires basic to intermediate mathematical computations.
●Proven track record of successfully managing multiple priorities in a fast paced work environment.
●Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.