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1st Shift Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Danbury, CT Danbury, Connecticut |
About this job
IMMEDIATE HIRE! Be a part of a company that prides themselves on a business built on results. Join the team with a payment processing company that focuses on delivering great customer service. Looking to hire Customer Service representatives to help create resolutions.
ESSENTIAL DUTIES and JOB RESPONSIBILITIES
- Primary duty is to collect payments and resolve customer service related issues
- Responsible for fielding inbound and outbound calls on behalf of Major phone providers
- Resolve conflicts and enter customer data into databases
- Heavy data entry and database navigation
- Maintain a high level of customer service
- Using Microsoft office (Word, Outlook, Excel)
QUALIFICATIONS:
- Strong data entry (Must be able to type 35-40 words p/minute)
- Customer Service experience and excellent communication skills
- Experience de-escalating situations and conflict resolution
- Proficient in Microsoft office (Outlook, word, excel)
- Must be able to multitask and navigate multiple web pages at a time
- High school diploma or equivalent
SCHEDULE:
Part Time Days:
M-F 7-12:30 or 1 and Saturday 9-5, 11-7 or 1-9
M-F 8-12:30 or 1 or 1:30 and Saturday 9-5, 11-7 or 1-9
M-F 10-2 and Saturday 9-5, 11-7 or 1-9
M-F 12-5:30 and Saturday 9-5, 11-7 or 1-9
Part Time Nights:
M-F 3:45-9 or 10 and Saturday 9-5, 11-7 or 1-9
M-F 4:45-9 or 10 and Saturday 9-5, 11-7 or 1-9
M-F 5:45-10 and Saturday 9-5, 11-7 or 1-9
Weekends Only:
Sat 9-5 or 11-7 or 1-9 or 9-9, Sun 11-5
COMPENSATION:
$12 p/hour
*Training options - M-F 9:00am-5:00pm OR Monday-Friday 5:00pm-10:00pm with Sat 1pm-9pm
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.