Account Manager - Full-time / Part-time

Position Summary

The Account Manager is a critical role and an integral part of our sales-to-installation process. You are the voice of the compnay, working directly with sales agents, specifiers, contractors, architects and anyone who may touch or install our products. Strong relationships are the key along with your ability to provide superior customer service.

To succeed in this role you must have a passion for high-touch customer service and an internal drive to deliver a quality product as specified. A successful Account Manager is detail and action oriented, can shift gears with changing priorities and knows how to nurture and maintain existing relationships with our customer base.

Essential Functions

• Work directly with a variety of customers to address questions and concerns, provide timely response to requests, juggle shifting priorities and keep on top of deadlines and expected follow through
• Work with the field sales network to provide design, pricing and technical support
• Generate quotations based on price requests from Agents and "take-offs"
• Use CAD-AGI to provide product related reports
• Learn about new features and product releases as developed
• Educate customers on all new features and other company products and services
• Act as Customer Advocate for product function, quality and usability
• Foster innovation by helping develop new ways of doing business
• Take individual initiative to get things done by actively working to improve current processes

Minimum Job Requirements

• 3-5 years of related experience in a customer service or account manager role; Bachelor's degree strongly preferred
• Able to communicate both technical and business information verbally and in writing
• Proven ability to build and maintain business relationships
• Technical aptitude and ability to learn and apply new concepts quickly
• Good math and mechanical aptitude
• Excellent time management and interpersonal skills
• Ability to work in a detailed, organized manner
• Demonstrated ability to work under pressure without close supervision
• Ability to work independently as well as in close collaboration with team members
• Experience working in a manufacturing facility or other light industrial exposure

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.