Store Manager- dd's DISCOUNTS-Hallandale 5247 - Full-time / Part-time

POSITION OVERVIEW: Responsible for the operations of the store to ensure that company standards and expectations are consistently met. Executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service. Recruits, trains and develops Associates.

RESPONSIBILITIES:

Customer Service Executes customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Assistant Store Managers, Area Supervisors, and Retail associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor etc. Monitors the maintenance of customer check out time, Customer Service, Sizing and Markdowns to company goal. Merchandise Processing, In-Store Marketing and Store Appearance Urgently approaches processing merchandise to the selling floor within company timeframe. Ensures merchandise is presented and organized utilizing dd's DISCOUNTS Merchandising Philosophy and Guidelines. Ensures markdowns are processed according to policy on an accurate and timely basis. Maintains a high standard of house keeping with help of contracted maintenance personnel and dd's DISCOUNTS Associates. Manages store recovery to ensure a clean, neat, easy to shop environment. Shortage Monitors inventory shortage programs in store and monitors programs to ensure compliance. Understands company and store inventory results and goals. Responsible for leading the twice yearly inventory process including preparation and execution of inventory guidelines. Responsible for training Associates on Loss Prevention awareness and store shortage goals. Monitors mark-out-of-stock policy to ensure compliance. General Operating Requirements Understands the Human Resources, Loss Prevention, and Store Operation Visit programs and is directly involved with Visit feedback and follow-up as needed. Analyzes monthly store reports to evaluate controllable expenses and overall store performance. Addresses any variance to company standards with appropriate action plan, partnering with the District Manager as needed. Ensures proper staffing/scheduling of Associates to meet business objectives. Ensures all Associates understand and can execute emergency operating procedures. Accepts special assignments as directed by management. Must be able to assist in driving sales to meet budgeted goals. Organizational Development Recruits, hires, trains and develops Assistant Managers and non-exempt Associates. Uses selection, training and motivation, to control associate turnover to goal. Utilizes and promotes all retention tools including incentives programs, recognition opportunities, contests and training. Addresses personnel and performance issues including coaching and progressive discipline and termination when needed. Ensure compliance of dd's DISCOUNTS personnel policies and procedures. Manages Employee Relations issues, consulting with District Managers and Human Resources as needed. Maintains adherence to company safety policies and ensures the safety of Associates and Customers. Ensure compliance of all state, local and federal regulations. Expense Control Assists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Five or more years of store management experience in a retail environment. Demonstrated a high level of customer service. Ability to lead, manage, motivate and communicate positively to store personnel at all levels. Ability to train, coach and develop Associates at all levels. Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. Must exercise considerable independent judgment and discretion. Ability to work regular business hours as well as evenings and weekends. Must be able to move around all areas of the store. Must be able to stand and walk for extended periods of time.