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Customer Service Rep 2 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Des Moines, Iowa |
About this job
Job Title:
Customer Service Rep 2
Job ID Number:
5113626
Schedule Type:
Reg-Time
Work Hours:
40
Location:
West Des Moines,IA
Qualifications:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)
Our Performing Servicing team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.
Our mission statement is that we serve customers, not loans. This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi-task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.
In this position you will:
* Participate in and support overall customer service goals.
* Efficiently handle variety of customer inquiries regarding their home mortgage.
* Become a subject matter expert of mortgage banking processes, procedures and internal and external resources. * Prioritize quality and efficiency in resolving customer issues.
* Minimize call escalations by gaining our customer's trust and confidence.
* Increase customer loyalty by offering value added products and services.
* Generate leads for other members of the sales team to close.
We are seeking individuals who have:
* Excellent phone etiquette with advanced Customer Service skills.
* Strong time management skills.
* Ability to discern and adapt to varying production level needs dependent on environment needs.
* Strong math skills with the ability to understand and explain how mortgage accounts are maintained.
* Excellent interpersonal skills to deal effectively with customers, employees, intradepartmental and other entities.
A Customer Service Representative (CSR) is the voice of our company and represents Wells Fargo. A CSR position with our team offers an opportunity to be part of one of America's greatest companies. You'll have exposure to a variety of responsibilities, people and experiences in a professional work environment - that's part of the fun! Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures. At Wells Fargo, we have an outstanding diverse team. We want people who pitch in and help others without being asked and want team members who are committed to the success of the team. The CSR 2 will develop and improve their skills through training programs and regular feedback discussions with supervisors, which will help further their professional experience and improve their chances for even greater roles in the
1+ years customer service experience and 1+ years computer experience. Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. * 1+ years working in a goal focused, customer service oriented environment (ex: call center, retail, food services).
* Strong working knowledge of MS Office.
* Ability to navigate through several systems/applications simultaneously.
* Demonstrated ability to achieve goals.
* Display a positive attitude.
* Reliable attendance.
* Ability to work a schedule that includes working some weekends.
* Professional written and oral communication skills.
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents
* Current WFHM Customer Service and escrow experience.
* Current experience offering WFHM products and services.
* Current experience with researching and resolving complex mortgage servicing problems.
* Current experience working with Fidelity/CPI, Edge, File Net/LIV, SHAW/Hogan, and CFocus systems.
* Solid work history demonstrated by 6+ months with the same employer.
* Strong sales experience preferred.
* Proven experience listening and eliciting information effectively.
* Bilingual English/Spanish.
* HS Diploma or equivalent.
Customer Service Rep 2
Job ID Number:
5113626
Schedule Type:
Reg-Time
Work Hours:
40
Location:
West Des Moines,IA
Qualifications:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)
Our Performing Servicing team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.
Our mission statement is that we serve customers, not loans. This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi-task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.
In this position you will:
* Participate in and support overall customer service goals.
* Efficiently handle variety of customer inquiries regarding their home mortgage.
* Become a subject matter expert of mortgage banking processes, procedures and internal and external resources. * Prioritize quality and efficiency in resolving customer issues.
* Minimize call escalations by gaining our customer's trust and confidence.
* Increase customer loyalty by offering value added products and services.
* Generate leads for other members of the sales team to close.
We are seeking individuals who have:
* Excellent phone etiquette with advanced Customer Service skills.
* Strong time management skills.
* Ability to discern and adapt to varying production level needs dependent on environment needs.
* Strong math skills with the ability to understand and explain how mortgage accounts are maintained.
* Excellent interpersonal skills to deal effectively with customers, employees, intradepartmental and other entities.
A Customer Service Representative (CSR) is the voice of our company and represents Wells Fargo. A CSR position with our team offers an opportunity to be part of one of America's greatest companies. You'll have exposure to a variety of responsibilities, people and experiences in a professional work environment - that's part of the fun! Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures. At Wells Fargo, we have an outstanding diverse team. We want people who pitch in and help others without being asked and want team members who are committed to the success of the team. The CSR 2 will develop and improve their skills through training programs and regular feedback discussions with supervisors, which will help further their professional experience and improve their chances for even greater roles in the
1+ years customer service experience and 1+ years computer experience. Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. * 1+ years working in a goal focused, customer service oriented environment (ex: call center, retail, food services).
* Strong working knowledge of MS Office.
* Ability to navigate through several systems/applications simultaneously.
* Demonstrated ability to achieve goals.
* Display a positive attitude.
* Reliable attendance.
* Ability to work a schedule that includes working some weekends.
* Professional written and oral communication skills.
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents
* Current WFHM Customer Service and escrow experience.
* Current experience offering WFHM products and services.
* Current experience with researching and resolving complex mortgage servicing problems.
* Current experience working with Fidelity/CPI, Edge, File Net/LIV, SHAW/Hogan, and CFocus systems.
* Solid work history demonstrated by 6+ months with the same employer.
* Strong sales experience preferred.
* Proven experience listening and eliciting information effectively.
* Bilingual English/Spanish.
* HS Diploma or equivalent.
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