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Hours Full-time, Part-time
Location Westlake, Texas

About this job

Job Title:

Phone Banker 1 Class starting 06/08

Job ID Number:

5105141

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Westlake,TX

Qualifications:

Start your future now

Whether you're just beginning your career or taking it to the next level, Wells Fargo has the right job for you.

A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers' banking concerns which can include some escalated issues.

Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.

We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers' career growth. Our successful bankers demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.

Our Phone Bankers play a critical role in our customers' lives; therefore, predictable and reliable attendance is an essential function of the position.

Currently hiring for training class starting onJun 8, 2015 and June 29, 2015. Training hours are 8:30am -- 5:00pm Monday-Friday for 6 weeks (Must be available to attend entire paid training class).

Current schedules being offered after training are full time schedules, with start times between 6:00am and 12:00am 7 days per week. Schedules include working either Sunday or Saturday, and one day during the week off. *All schedules are based on availability at the time of offer.

**Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Salary Range - $12.88/hr. - $13.63/hr. DOE plus eligible to participate in the WFVC Service Incentive Plan

Our next big investment is in you! Wells Fargo offers:

A broad array of medical, dental, and vision plans

Paid Time Off

401 (k) and Stock Purchase Plans

Discounts and Savings on Wells Fargo financial products, home mortgages and services

Tuition Reimbursement

Wellness Benefits

Commuter Benefits

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

IMPORTANT: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.

6 months customer service and sales experience. Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.

TX-Westlake: 9 Village Circle - Westlake, TX