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Use left and right arrow keys to navigate
Hours Full-time
Location Lenexa, Kansas
Lenexa, Kansas

About this job

Customer Service Representatives

Careers That are INspiring

There's quite a distance between wondering and knowing. And for our physician and hospital clients who are treating patients, waiting for answers to important health questions is a road they want to travel as quickly as possible. At Quest Diagnostics Incorporated, we understand. We are the nation's leading provider of diagnostic testing, performing tests for approximately 150 million patients each year that impact over 70% of all healthcare treatment decisions. To provide the best information and service possible, we've built a state of the art National Operations Center in Lenexa, Kansas and employ dedicated professionals who place the needs of clients and patients first. The result of our efforts? Nothing less than inspiring.

Our Customer Service Representative positions are not typical; by working for Quest Diagnostics you touch the life of a patient with every phone call. We're helping more people improve their health, delivering innovative diagnostic insights and making health information easy to access and understand. We also offer excellent benefits to include health insurance programs for medical, dental and vision, life and disability insurance, 401(k), vacation time off and opportunities for advancement.

Specific responsibilities include:

* Handling all inbound customer contacts received by telephone, electronically, in writing regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
* Providing education and guidance to clients about Quest Diagnostics lab processes
* Reporting laboratory results to clients and patients
* Documenting reporting or call history
* Contacting clients to resolve routine matters related to patient testing and result reporting

To qualify you must possess:

* High school diploma or equivalent
* Previous medical or customer service background required
* Previous experience as a phlebotomist or medical assistant desirable
* Strong customer service, high work integrity, interpersonal communication and problem solving skills
* Strong attention to detail, writing and composition skills

These full and part time positions offer scheduling flexibility and a competitive starting pay rate of $13.00/hr based on experience.

Consider a career with Quest Diagnostics, and get personal satisfaction knowing the role you play makes the services that we provide possible. You'll experience an engaging and inspiring team atmosphere you will have the opportunity to grow and develop your career.

Please apply online at: www.questdiagnostics.com/careers Job #3742926 for full time; Job #3744519 for part time.

EOE

PI90603214