Operations Manager - Old Navy - Mayaguez Mall - Full-time

Job Description

Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people - it could be for everyone. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can shop for their must-have fashion essentials online as well as in one of our 1,000 stores located globally.

When you work at Old Navy, you’re choosing a different path (and a pretty awesome one at that). We believe that style and quality should be accessible to everyone and we work hard to make that possible. Truth is, in fashion, it’s easy to be exclusive. It takes a lot more creativity, guts and drive to be inclusive. What we believe in today is exactly what we believed in when we started: we’re on a mission to democratize fashion and make shopping fun again. Sound good to you?

Old Navy – a brand for everyone, a place for you.

As the Operations Manager you ensure our customers consistently experience a smooth-running store. You oversee all aspects of the operational strategies to meet and exceed company expectations and maximize sales and profitability. You ensure operational excellence and follow all company-defined processes and practices. At your core, you believe that everything we do is for the customer and you lead the Logistics Sellebrities to do the same through execution of practices for markdowns, signing, marketing and facilities. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy’s success

Leadership Responsibilities

• Effective talent selection, training, coaching, motivating and recognizing
• Provides feedback for the ASM-Service and Operations and/or Store Manager regarding quarterly check-ins, individual development plans and annual performance reviews for team
• Communicates performance issues to the ASM-Service and Operations and/or Store Manager Sets, monitors, follows up on productivity goals for all Logistics Sellebrities Ensures service, merchandising, and operational standards are met through company- defined practices and processes
  
  
• Monitors, maintains and follows company policies and procedures
• Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
• Accountable for meeting store compliance audit requirements Performs additional managerial duties as necessary.

Functional Responsibilities

• Drives execution of the tasks for markdowns, signage, marketing and facilities through the Pricing Specialist
• Drives awareness, supports execution and provides updates to store team regarding Store Compliance Audit
• Ensures areas of ownership are in compliance with productivity goals and company standards
• Maintains pricing and marketing accuracy
• Coaches team while working shoulder-to-shoulder with them to meet company productivity standards
• Ensures productivity goals are met while adhering to company-defined practices and processes
• Manages activities related to Sellebrities including hiring administration
• Works in partnership with the ASM of Merchandising to ensure any movement of merchandise meets company presentation guidelines
• Supports the team and processes by ensuring that tools and equipment are readily available and conducts follow-up on preventative care and scheduled maintenance
• Manages supply and maintenance expenses, store issues, and open tickets with Facility Services
• Ensures consistent execution of damages and defectives, mismates “sell & destroy” policy

Qualification

• Passionate about: apparel trends, specialty retail environments, people - customers and team
• Demonstrates the following: time management, organizational skills, authentic customer service, training, sales generation, leadership, conflict management, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
• Ability to: think creatively, embrace and lead change, and deal with ambiguity
• Must be at least 18 years of age High School diploma or equivalent desired
• College degree or equivalent work experience preferred Ability to effectively communicate with customers and store personnel
• Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
• Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
• Opens and closes the store in accordance with company standards
• Operations Managers must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime