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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 727 South Orange Blossom Trail (US 441) Apopka, Florida |
About this job
E.C. Barton & Company has an immediate opening for a Full-Time Customer Service Representative in our Bargin Outlet division. Bargin Outlet is a discount building materials store that offers guaranteed low prices. Come partner with a retail company that actually offers work-life balance. Our hours of operation are 9 a.m. to 6 p.m. M-F, 9 a.m. to 5 p.m. on Saturday, and 10 a.m. to 4 p.m. on Sunday.
A Customer Service Representative assists customers, sells, and stocks merchandise in a building materials warehouse by performing the following duties:
- Offer excellent customer service by greeting customers, answering their questions concerning availability, price, and use of merchandise, and by assisting customers to load merchandise into their vehicles.
- Cuts carpet, vinyl, padding, and related materials to size requested by customer.
- Moves materials and supplies from receiving area to display area and marks prices on merchandise.
- Safely operates a forklift and other equipment.
To perform the job successfully, an individual should demonstrate the following performance behaviors:
Customer Service - Manages difficult or emotional customer’s situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.