Customer Service Representative

E.C. Barton & Company has an immediate opening for a Full-Time Customer Service Representative in our Bargin Outlet division. Bargin Outlet is a discount building materials store that offers guaranteed low prices. Come partner with a retail company that actually offers work-life balance. Our hours of operation are 9 a.m. to 6 p.m. M-F, 9 a.m. to 5 p.m. on Saturday, and 10 a.m. to 4 p.m. on Sunday.

A Customer Service Representative assists customers, sells, and stocks merchandise in a building materials warehouse by performing the following duties:

• Offer excellent customer service by greeting customers, answering their questions concerning availability, price, and use of merchandise, and by assisting customers to load merchandise into their vehicles.
• Cuts carpet, vinyl, padding, and related materials to size requested by customer.
• Moves materials and supplies from receiving area to display area and marks prices on merchandise.
• Safely operates a forklift and other equipment.

To perform the job successfully, an individual should demonstrate the following performance behaviors:

Customer Service - Manages difficult or emotional customer’s situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.