Front Desk Agent

Residence Inn Beverly Hills

The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an  EEO/AA/Minorities/Females/Disabled/Veterans

Basic Purpose: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

Additional Schedule Information: 8 hour shift; Scheduled days and times may vary based on need.

General Duties: Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Cancel room reservations according to procedures. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person.

Essential functions of the job: Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system.

At the Residence Inn Beverly Hills, we have perfected the extended stay experience by combining all of the comforts of home with our passion for making every guest feel welcome. Perfectly located within moments of the legendary Rodeo Drive as well as the sights and sounds of glittering Beverly Hills, planning the ultimate meeting or social occasion seems effortless. At the Residence Inn Beverly Hills, our knowledgeable staff is dedicated to making your time with us unforgettable, amid the glamor of the Golden State’s most celebrated attractions.    

Spacious, technology-rich guest suites are designed with your total enjoyment in mind. Delight in separate sleeping and living areas, along with a full-service kitchen furnished. Complimentary newspaper and hot breakfast buffet each morning in our lobby dining room. With dual-line telephones and complimentary wireless Internet access. Our state-of-the-art fitness center offers a full array of new cardio equipment with individual televisions to keep your heart pumping. And with our complimentary shuttle service, the excitement of Beverly Hills is readily accessible.

At the Residence Inn Beverly Hills we offer 920 square feet of elegant function space waiting to be transformed for your special occasion.. Along with the extensive catering and audiovisual services, a full-service Business Center, and a friendly staff, the Residence Inn Beverly Hills provides everything necessary to create an outstanding event. Our options, ambiance and upscale location are guaranteed to impress the most distinguished guests.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer