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About this job

 

Learn new skills now to get promoted fast and prepare for a great career!

 

While other people are trying to figure out what they are going to do with their lives, you can learn skills that will advance your career quickly. When you become part of the Valvoline team, you learn:

  • how to service a car, step-by-step
  • how to provide world class customer service
  • how to be part of a team and manage one
  • how to manage the financial side of a business
  • how to train others
  • and that is just the beginning

Valvoline will provide the training you need to progress your career as quickly as your skills and abilities allow. If you have a positive & friendly attitude and the desire to learn, then we want you to join our team!

 

We are currently seeking Customer Service Advisor

 

We don’t just talk a good game either, we really do promote from within. After all, 90% of our Service Center Managers started as an hourly Customer Service Advisor.

 

Requirements

The Customer Service Advisor at Valvoline Instant Oil Change (VIOC) acts as the voice between our Technicians and our customer’s satisfaction. This person greets all incoming customers and will be the first interaction someone has with our service center. This role is entry level and will begin with a 30-45 day on-the-job training program to ensure confidence in the position.    



 



Our Customer Service Advisors engage with people all day every day.



 



Responsibilities include:




  • Being the face of a service center

  • Greeting and listening to customers upon entrance

  • Giving advice on oil change options to help customers identify their needs

  • Explaining mechanical recommendations to customers

  • Interact in a friendly manner to gain customer trust

  • Turn first time customers into repeat customers

  • Answering customer questions and satisfying customer needs



 



Knowledge and Skills: 




  • Effective interpersonal, oral and written communication skills

  • Goal Oriented

  • Ability to multitask

  • Works well under pressure

  • Understanding of safety policies and practices



 



Work Experience and/or Education: 




  • Must have reliable transportation



 



Job Requirements




  • Must have a Valid Texas Driver’s License.

  • Must be at least 17 years old.

  • Have a positive, friendly attitude, along with a customer service mentality and the ability to be a team player.

  • Enjoy working in a fast paced environment and demonstrate a high sense of urgency/energy.

  • Possess the desire and ability to learn, as well as demonstrate personal responsibility.



 



Physical Requirements




  • Able to lift up to 50 pounds at least 10 times a day.

  • Have full body mobility and be able to twist, turn, bend at the waist, squat and go up and down stairs.

  • Able to work on your feet for extended periods of time with hands above the head.



 



 



Benefits, Privileges and Growth Opportunities




  • We offer medical, dental, vision and 401k

  • Currently, 90% of the Regional Managers, almost all of the District Managers and 98% of the Service Center Managers for our VIOC business came from an hourly service center position




  • Valvoline has spent 150 years under the hood perfecting our lubricants to improve vehicle performance. Our long history of success is an indication of the stability of our company.



 



Working at Valvoline Instant Oil Change



At VIOC, we provide training on site by a Customer Service Advisor Trainer. We provide all new Customer Service Advisors the schooling and time frame to become comfortable with our brand. Our most effective advisors are those who grow to understand why we perform the services we do and can gain customer trust.



 



By applying for the Customer Service Advisor position at VIOC, you are putting your career in your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee’s honesty, push for effective work ethics, recognize achievement and focus on self-improvement, and ongoing learning.  Apply today to begin your path to success at Valvoline Instant Oil Change.



 



You will need to complete the application and assessment in order to be considered for employment. Below is the link to begin our application process. 





Job Benefits

We offer an outstanding training program along with competitive benefits.

  • A Fun Work Environment
  • Vacation
  • Employee Discounts
  • Advancement Opportunities
  • Flexible Schedules with No Late Night Hours 
  • Medical, Dental, Vision and Life Insurance
  • Hands on Super-Pro Training
  • Great Team Spirit and Much More!