The job below is no longer available.

You might also like

in Westlake, OH

  • $19
    est. per hour
    Express Employment Professionals 6h ago
    Urgently hiring17.9 mi Use left and right arrow keys to navigate
  • Up to $600
    Verified per week
    Express Employment Professionals 6h ago
    Urgently hiring17.9 mi Use left and right arrow keys to navigate
  • $57,000 - $69,280
    Verified per year
    Allstate Insurance 1h ago
    Urgently hiring12.5 mi Use left and right arrow keys to navigate
  • $31
    est. per hour
    ProMedica Senior Care 30d ago
    Urgently hiring5.3 mi Use left and right arrow keys to navigate
  • $50
    est. per hour
    ProMedica Senior Care 30d ago
    Urgently hiring10.9 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Westlake and Surrounding Areas
Westlake, Ohio

About this job

POSITION SUMMARY:

The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live and Club Velvet; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the Rocksino floor. 

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  1. Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live and Club Velvet shows while providing superior guest service.
  2. Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
  3. Effectively explains seating diagram for both Hard Rock Live and Club Velvet.
  4. Maintains accountability of a $500 bank drawer, balances bank at end of shift.
  5. Issues cash and comp concert tickets and VIP credentials.
  6. Helps with inventory control of ticketed shows.
  7. May distribute promotional coupons and gifts.
  8. Attend and participate in meetings, completing follow-up as assigned.
  9. Attend and participate in off property functions and events as assigned.
  10. Perform work regularly and predictably.
  11. Other duties as assigned.

NON-ESSENTIAL JOB FUNTIONS

  • Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be eighteen (18) years of age.

KNOWLEDGE OF:

  • Understanding of and experience in the ticketing.
  • Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Cash handling, marketing and sales techniques.

ABILITY TO:

  • Ability to use Ticketmaster Host System in order to read and understand ticket availability, manifests and show information.
  • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Communicate clearly and concisely, both orally and in writing.
  • Operate various types of office equipment.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Be flexible to work varying shifts and time schedules as needed.
  • This position spends time on the Rocksino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.