The job below is no longer available.
You might also like
in Cherry Hill, NJ
- $90-$140
Verified per day Copilot Careers • 6d agoUrgently hiring Use left and right arrow keys to navigate - $90-$140
Verified per day Copilot Careers • 9d agoUrgently hiring 1.9 mi Use left and right arrow keys to navigate - Starting at $16.00
Verified per hour The Learning Experience-Blackwood NJ • 19d agoFast response 8.1 mi Use left and right arrow keys to navigate - U.S. Navy • 30d ago
Urgently hiring 5.4 mi Use left and right arrow keys to navigate
Learning Administrator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cherry Hill, New Jersey |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .
Position Description -- Learning Administrator
Job Summary
The Learning Administrator will be responsible for organizing and supporting client learning events as requested by customers both internal and external. The individual will be required to produce event/session deliverables on time and on budget. The Learning Administrator job will require the use a defined delivery process and toolset to provide consistent service to customers. Daily interactions providing status of deliverables to customers is key to success in this job. In addition, the individual will be required to proactively manage issues and overall customer/account team expectations and escalate to management as needed. The Learning Administrator will be required to team with both the customer/account team and others to facilitate high quality events. The ability to listen effectively, resolve issues, problem solve, add value and facilitate customer interactions will lead to effective customer relationship management and success in this role. Planning and organizing abilities are a must for individuals to work through the numerous tasks associated with successfully delivering a learning event.
Key Responsibilities
Coordinates end-to-end delivery support for multiple events/sessions per month.
Coordinates feedback process for assigned events/sessions, compiles and distributes results.
Identifies compliance issues, content and facility needs for events/sessions.
Coordinates on-site delivery needs of assigned programs.
Coordinates registration and enrollment process, issues and needs.
Coordinates cancellation process.
Communicates via e-mail, voice and face-to-face with Account Team and events/sessions sponsor/attendees: progress, problem escalation, issue resolution, budget variance and customer satisfaction or feedback.
Identifies and schedules resources needed to deliver the program.
Adapts XBS processes and standards to customer needs based upon defined event/session scope.
Identifies, resolves and escalates event/session delivery issues.
Creates event/session record and monitors registration.
Recommends to event/session sponsor event/session cancellation based upon enrollment activity.
Maintains sponsor/attendees/account team relationship and manages sponsor/attendees/account team expectations as it pertains to the event/session.
Assures service provided for the event/session is consistent with expectations for the experience/program.
Takes steps to anticipate issues that will affect the budget, service quality or customer satisfaction
Maintains event/session materials version control.
Generates communications to leaders and participants at the event/session level.
May be required to work flexible schedule as needed.
Delivers exceptional Customer Satisfaction.
Delivery On-Time.
Issue Resolution --- Rapid Cycle Time.
Qualifications
Bachelor's degree or four years of work experience in lieu of a degree.
Corporate Learning Administration experience highly desired.
Three or more years of experience in the Hospitality industry or equivalent customer service environment, providing exemplary customer service to individuals and organizations.
Must have been responsible for planning large corporate meetings, banquets or education functions from start to finish.
Thorough understanding of exceptional customer service concepts.
Prior experience working with a workflow management tool such as ServiceNow highly desired.
Prior LMS experience preferred (Cornerstone, SuccessFactors or Plateau).
Proficient in all Microsoft Office applications and other system applications.
Thorough knowledge of time management techniques.
Must be able to facilitate problem solving and conflict resolution with internal and external contacts.
Must have a proven record of superior customer service behavior.
Must demonstrate to customers the ability to add value through customer service interactions.
Must be able to create, implement and execute against a logistical plan.
Must have exceptional communication skills.
Works well in a team environment.
Ability to make sound decisions.
Ability to work independently.
Develops solid relationships with customers and members of other departments.
Must be very detail-oriented.
Must be able to determine the appropriate communication channel to effectively distribute information and to resolve problems.
Ability to work flexible hours, based on business need.
Ability to travel to local client site, as needed.
Selected candidate must have reliable transportation.
Previous experience in the Pharmaceutical industry is preferred, but not required.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com .
#A13
Position Description -- Learning Administrator
Job Summary
The Learning Administrator will be responsible for organizing and supporting client learning events as requested by customers both internal and external. The individual will be required to produce event/session deliverables on time and on budget. The Learning Administrator job will require the use a defined delivery process and toolset to provide consistent service to customers. Daily interactions providing status of deliverables to customers is key to success in this job. In addition, the individual will be required to proactively manage issues and overall customer/account team expectations and escalate to management as needed. The Learning Administrator will be required to team with both the customer/account team and others to facilitate high quality events. The ability to listen effectively, resolve issues, problem solve, add value and facilitate customer interactions will lead to effective customer relationship management and success in this role. Planning and organizing abilities are a must for individuals to work through the numerous tasks associated with successfully delivering a learning event.
Key Responsibilities
Coordinates end-to-end delivery support for multiple events/sessions per month.
Coordinates feedback process for assigned events/sessions, compiles and distributes results.
Identifies compliance issues, content and facility needs for events/sessions.
Coordinates on-site delivery needs of assigned programs.
Coordinates registration and enrollment process, issues and needs.
Coordinates cancellation process.
Communicates via e-mail, voice and face-to-face with Account Team and events/sessions sponsor/attendees: progress, problem escalation, issue resolution, budget variance and customer satisfaction or feedback.
Identifies and schedules resources needed to deliver the program.
Adapts XBS processes and standards to customer needs based upon defined event/session scope.
Identifies, resolves and escalates event/session delivery issues.
Creates event/session record and monitors registration.
Recommends to event/session sponsor event/session cancellation based upon enrollment activity.
Maintains sponsor/attendees/account team relationship and manages sponsor/attendees/account team expectations as it pertains to the event/session.
Assures service provided for the event/session is consistent with expectations for the experience/program.
Takes steps to anticipate issues that will affect the budget, service quality or customer satisfaction
Maintains event/session materials version control.
Generates communications to leaders and participants at the event/session level.
May be required to work flexible schedule as needed.
Delivers exceptional Customer Satisfaction.
Delivery On-Time.
Issue Resolution --- Rapid Cycle Time.
Qualifications
Bachelor's degree or four years of work experience in lieu of a degree.
Corporate Learning Administration experience highly desired.
Three or more years of experience in the Hospitality industry or equivalent customer service environment, providing exemplary customer service to individuals and organizations.
Must have been responsible for planning large corporate meetings, banquets or education functions from start to finish.
Thorough understanding of exceptional customer service concepts.
Prior experience working with a workflow management tool such as ServiceNow highly desired.
Prior LMS experience preferred (Cornerstone, SuccessFactors or Plateau).
Proficient in all Microsoft Office applications and other system applications.
Thorough knowledge of time management techniques.
Must be able to facilitate problem solving and conflict resolution with internal and external contacts.
Must have a proven record of superior customer service behavior.
Must demonstrate to customers the ability to add value through customer service interactions.
Must be able to create, implement and execute against a logistical plan.
Must have exceptional communication skills.
Works well in a team environment.
Ability to make sound decisions.
Ability to work independently.
Develops solid relationships with customers and members of other departments.
Must be very detail-oriented.
Must be able to determine the appropriate communication channel to effectively distribute information and to resolve problems.
Ability to work flexible hours, based on business need.
Ability to travel to local client site, as needed.
Selected candidate must have reliable transportation.
Previous experience in the Pharmaceutical industry is preferred, but not required.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com .
#A13