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in Fullerton, CA
Front Desk Agent - Full-time
Hours | Full-time |
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Location | 2701 Nutwood Avenue Fullerton, California |
About this job
Fullerton Marriott at California State University
If your smile has the ability to brighten someone's day, we're looking for you.The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.
This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.
Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans
Summary: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Additional job duties may be assigned at any time to...
- Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services
- Serves as a primary liaison to guests. Handles stressful situations and will make mature, knowledgeable decisions.
- Expected to meet/exceed guest service expectations per brand standards.
- Answers inquiries pertaining to the hotel services, registration of guests, shopping/dinning, entertainment and travel directions.
- Serves as hotel phone operator and directs all calls to proper extensions.
- Posts charges such as room, food, liquor or telephone to guest folios
Our guests can plan their next business trip, campus visit, family trip or romantic weekend away at one of the top hotels near Disneyland Anaheim, CA, Fullerton Marriott at California State University. Our hotel's 221 rooms and 3 suites deluxe accommodations and casual, yet elegant, atmosphere in Fullerton, CA, provide the ultimate travel experience for leisure and business guests alike. During their stay, they can discover nearby attractions like California State University, Fullerton Campus, Anaheim, Disneyland Resort and Knott's Berry Farm. Nearby cities include Brea, Placentia, Yorba Linda, Diamond Bar, La Habra, La Mirada, Buena Park, Walnut and Anaheim Hills. Our hotel is located near the Fullerton Amtrak station, car rental facilities and offers complimentary on-site parking.
Our guests can host productive meetings at our hotel which boasts more than 5,500 square feet of meeting space which consists of 9 meeting rooms, perfect for all of their event needs. They can enjoy breakfast, lunch or dinner at Ha'Penny Club then relax in the lobby with complimentary wireless Internet.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer