Customer Service Representative (Level III)

Loooking for High Level Customer Service Representatives with atleast 2 - 4 years experience in a Call Center!

Job Description:

• Taking Inbound calls (75-120 high volume 60-80 low volume) to assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May require advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. May require an associate's degree and 2-4 years of experience in the field or in a related area.

On the phone the entire day (90% Phone, 10% Research)

*bi-lingual skills are a plus

Start Date: August 17th

Shift availability between 6am-Midnight

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.