Customer Service Representative - Full-time / Part-time

Our financial services client in Westborough, MA is seeking multiple customer service representatives to start immediately. These will be contract to permanent roles based on attendance and performance. This is a great opportunity for someone looking for a career in the financial services industry.

Responsibilities include:

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
• Responds to customer inquiries.
• Investigates and corrects errors in customer accounts and statements.
• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries.
• Helps resolve complicated customer complaints.
• Coordinates and expedites customer inquiries to other departments for resolution.
• Familiarity with MS Office required.

Qualifications:

• Customer service experience - at least 1 year is ideal working in a call center. Any type of call center is fine.
• Associates degree, Bachelors or high school diploma is fine; Bachelors degree preferred in accounting, finance, communications, economics or related field
• Must be comfortable working in a very fast-paced environment
• Must be 100% reliable for attendance - tardiness and unexcused absences will result in termination
• Must be available to work between 8am - 8pm Monday - Friday.
• Bilingual Spanish is preferred but not required

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.