Patient Collections - Full-time / Part-time

This position is responsible for handling inbound emails and calls from DaVita teammates on billing status or other complicated billing inquires. This position speaks with patients to answer billing questions and resolve issues regarding co-pays, deductibles and other issues deemed unanswerable by the Call Center. Position is knowledgeable of all aspects of accounts receivable process, including account adjustments, corrections, write-offs, and other system inputs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Inbound

Answer complex billing questions from customer service calls and/or correspondence; research and resolve discrepancies. Adhere to phone schedule to ensure adequate queue coverage to achieve SLAs Contact call professionally and knowledgeably in accordance with company standards. Work email and correspondence. Complete A/R research and resolution to resolve patient issue Process adjustments to accounts when applicable Create tracking methods and monitor follow up and patient satisfaction Collect payments from patient with outstanding balances Negotiate payment plans and other patient arrangements Document patient feedback, call summary, and resolution in system notes file Provide back up as need to the outbound queue to ensure completion of reports

Outbound & Inbound

Establish account priorities based on established guidelines Prepare monthly issues report Answer enrollment team requests for reactivation; approve or deny requests Complete special assignments involving A/R research and resolution as assigned Other duties and responsibilities as assigned including but not limited to: Work overtime with little or no notice as needed Attend team meetings, phone conferences, and training as needed Know, understand, and follow teammate guidelines, employment policies, and department or company procedures Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Here is what you can expect when you join our Village:

A "community first, company second" culture based on Core Values that really matter. Clinical outcomes consistently ranked above the national average. Award-winning education and training across multiple career paths to help you reach your potential. Performance-based rewards based on stellar individual and team contributions. A comprehensive benefits package designed to enhance your health, your financial well-being and your future. Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

High school diploma or equivalent required Bilingual (Spanish and English) preferred Minimum of two (2) years' billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required Intermediate computer skills and proficiency in MS Word and Outlook required; advanced proficiency in Excel required

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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DaVita is proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.