Door Person

Summary: To graciously welcome guests to the hotel offering them assistance with their baggage and directions to the Front Desk, while effectively managing the flow of traffic in and out of the Motor Lobby. The Doorman is typically the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience.

Responsibilities:

Responsible for efficiently handling guest luggage while serving as an informational source to the guests.

Duties include escorting guests to and from their room, communicating available guest services, checking guest packages

Controlling traffic flow in the Lobby, providing information about the hotel and city.

Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.

Engages the guest to provide superior guest service.

Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.

Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles.

Unloading baggage from ca/taxis for departing and arriving guests

Job Requirements

Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests

Excellent grooming and body language to represent the brand

Ability to multi-task

Ability to work outdoors in all weather conditions

Must be able to drive manual and automatic transmission

Must have a valid drivers license

Must have an excellent driving record (less than 2 moving violations in the last two years)

Requires standing, walking, lifting up to 70 lbs. continually throughout shift.

Must have excellent guest service and communication skills.

Job Type

On-Call

Job Classification

Hourly

Category

Front Office Operations