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in Oakland, CA

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Hours Full-time, Part-time
Location Oakland, CA
Oakland, California

About this job

RESPONSIBILITIES:

-Primary responsibility is to efficiently manage all inbound calls to ensure real-time customer contact and high service levels

-Provide timely communication to customers with issues of product availability as needed

-Serve as first point of contact with handling standard inquiries, new accounts, and service issues

-Maintain data integrity to ensure updated & accurate account information at all times

-Provide administrative support as needed with direct mail projects and call campaigns

JOB REQUIREMENTS:

-Preferred college level course completion with minimum requirement of a high school diploma

-Minimum of 3 years of customer service experience

-Must possess experience with being on phones & managing incoming/outgoing calls in a high-paced environment

-Excellent verbal & written communication skills

-Must possess ability to multi-task between various applications

-Possess a proactive learner's attitude

-Customer-centric & resourceful

-Team-oriented & adapts well to change

-Must have ability to work under pressure

-Knowledge with and experience using MS Office: Word and Excel

-10-key by touch & 50 WPM typing requirement

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.