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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Edison, NJ
Edison, New Jersey

About this job

We have a full-time/part-time opening for a Customer Service.

Must be able to work various shifts per week.

Requirements

Description This position is for a Customer Service Personal through Manpower of Edison The candidate will take a high volume of inbound or places outbound calls to provide information and services to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Follows processes and steps to ensure appropriate actions and follow through taken for customers. Document needs for customers in databases. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Must be able to be available to customers for a certain period of time during the day. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word The candidate selected for this role will be handling business to business order management. The chosen candidate will be calling current customers and discussing with them a new upgrade for one of the Abbott product. They will then be required to track these calls in SAP so candidates MUST have previous experience with outbound calling to business customer, as well as with SAP. The manager is looking for candidates that have experience in working as part of a supply chain management process where they help business customers with issues related to products the customer (typically a hospital or physician's office) bought from Abbott. They will handle issues related to billing and provide credits when necessary. They will handle scheduling of new orders as well as coordinating returns of products from the business customer. They may also receive tickets from tech support that require replacement products or parts to be sent to the business customer. Candidates submitted need to be able to multi-task, and work independently in relation to being a "self-starter" but should also be able to work as part of team since the role will require working with other departments. Candidates with data entry experience related to medical devices and/or SAP experience are strongly preferred. Please submit candidates with experience in order management as part of a supply chain process. Over the phone customer service is important, but this is not a call center role, so we are looking for someone that has provided customer service over the phone in B2B environment, but that also has handled order management including crediting billing, ordering new or replacement parts, etc