The job below is no longer available.
You might also like
in Ann Arbor, MI
- $15
est. per hour Lowe's • 10h agoUrgently hiring 6.6 mi Use left and right arrow keys to navigate - $15
est. per hour Crate & Barrel • 2d agoUrgently hiring 19.5 mi Use left and right arrow keys to navigate 
Starts at $25Verified per hour Ingersoll Rand • 5h agoJust posted Urgently hiring 19.9 mi Use left and right arrow keys to navigate- Starts at $25
Verified per hour Ingersoll Rand • 5h agoJust posted Urgently hiring 19.9 mi Use left and right arrow keys to navigate - $28
est. per hour Powerback Rehabilitation • 5h agoUrgently hiring 19 mi Use left and right arrow keys to navigate
Customer Service & Retention Specialist
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 323 S. Main Street, Ann Arbor, MI Ann Arbor, Michigan |
About this job
We are seeking an experienced, well-spoken,and highly motivated candidate to serve as the Retention Specialist. Under the supervision of the Agency Owner, this role is a crucial part of our agency success.
Responsibilities:
* Build and maintain strong, long-lasting customer relationships
* Act as primary point of contact and develop a trusted rapport with our customers
* Establish & oversee customer on-boarding experience
* Understand & assess customer requirements & corporate structure
* Identify & nurture opportunities & collaborate with sales teams to ensure growth
* Maintain the "personal touch" of our agency
* Assist with high severity requests or issue escalations as needed
* Manage client feedback providing input to appropriate team members
* Aid in the growth and prioritization of product and services development
Desired Skills & Experience
* Account management and/or sales experience in the insurance industry
* Detail-oriented with the ability to be flexible in a changing environment
* Strong background working in a customer-facing environment
* Excellent written and verbal communication skills
* Great attitude & desire to be a key player on a strong team
* Above average experience wit the Internet, Microsoft Office Programs
* Strong desire to learn from and contribute to an awesome team
* Bachelors Degree (preferred)
Responsibilities:
* Build and maintain strong, long-lasting customer relationships
* Act as primary point of contact and develop a trusted rapport with our customers
* Establish & oversee customer on-boarding experience
* Understand & assess customer requirements & corporate structure
* Identify & nurture opportunities & collaborate with sales teams to ensure growth
* Maintain the "personal touch" of our agency
* Assist with high severity requests or issue escalations as needed
* Manage client feedback providing input to appropriate team members
* Aid in the growth and prioritization of product and services development
Desired Skills & Experience
* Account management and/or sales experience in the insurance industry
* Detail-oriented with the ability to be flexible in a changing environment
* Strong background working in a customer-facing environment
* Excellent written and verbal communication skills
* Great attitude & desire to be a key player on a strong team
* Above average experience wit the Internet, Microsoft Office Programs
* Strong desire to learn from and contribute to an awesome team
* Bachelors Degree (preferred)
Your Privacy Choices