Client Services Representative - Full-time / Part-time

EXCITING FULL TIME PERMANENT OPPORTUNITY IN PHOENIX!

Our offices are located just off the I-17 at the Dunlap exit near the Metro Center.

 

QUALIFICATIONS

• Minimum 2 years customer service experience in a customer focused industry, i.e. hospitality, banking, etc.

• Bachelor’s degree and/or equivalent business related experience preferred 

• Strong communication and customer service skills

• Active listening skills and ability to proactively recommend creative solutions

• Ability to adapt to an ever changing, high energy, high volume environment

• Exceptional organizational, problem solving and decision making skill

 

***PLEASE NOTE THIS IS NOT AN ENTRY LEVEL POSITION***

POSITION DESCRIPTION

Do you have prior account management experience? Do you pride yourself on your customer service skills?  Are you technologically savvy? If yes, come join our team as a Client Service Representative! In this fast paced and exciting role, you will focus on increasing conversions of sales opportunities to reservations and providing exceptional customer support to meet the housing needs of our top national customers. 

 

RESPONSIBILITIES

• Building effective relationships with internal and external customers to assure effective, efficient and productive experiences Demonstrating a commitment to the Company’s customer service model

• Responding to a large volume of segmented account requests via telephone and email in a timely manner

• Performing a needs assessment with clients to assure each sales opportunity captures the appropriate Critical to Service metrics Creating reservations and completing reservations paperwork

• Conducting welcome/wellness calls as needed by request

• Demonstrating flexibility in sharing reasonable coverage responsibilities when unusual and necessary demands require working weekends and/or holidays to assure superior customer service to valued customers

   

COMPANY DESCRIPTION
Oakwood Worldwide is the world’s largest provider of high-quality furnished and unfurnished accommodations.  Our valued associates, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success.  Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers. If you want to work in a fun, pro-associate, professional environment, come work for us!

 

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan