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in Wilmington, MA

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Hours Full-time, Part-time
Location Wilmington, Massachusetts

About this job

Posting Job Title: Data Center Technician

Requisition #: 167753BR

Posting Location: Wilmington, MA, US

Alternative Locations: United States - Massachusetts - Andover;;

Area of Interest: Information Technology Services

Position Type: Full Time

Posting Job Description

The Time Warner Cable currently seeks a Data Center Operations Technician for Navisite. NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com.

Essential Job Functions:Ensure that facility problems are identified and repaired quickly and make sure all customer demands are being met.Supervise the performance of both routine and emergency service network cabling and rack and stackInstall, test, and terminate data/telecommunications cables, including Cat5e, Coax, and Fiber media.Supervise the on-site management of sub-contractors and vendors, ensuring that all work is preformed according to the established practices and procedures.Install circuit cross-connect jumpers, and test carrier circuits with customer or telecom carrier.Install equipment cages, racks, and cabinets to house customer's network, data equipment, and power circuits. (Power is installed by licensed electricians)Provide prompt response to customer trouble tickets, requesting equipment reboots, circuit testing, etc.Reboot servers and various devices, Load / unload Tape Libraries, Replace batteries, Replace disks, Cabling at times. Run from patch panel to server and or to switch, Replace SFP modules, Power verificationReplace various hardware, Memory, Mother boards, NICs, Batteries, Disks, Backplanes, Fiber cards, Power supplies, FansOS level administration/troubleshooting (Tier 1.5) FSCK, Recover, Blue screens, Last known Good, Boot orders, boot from disc. Configure OS, add IPs, check route tables and GWBIOS level configurations ASR, DSR, Boot Order, Run Diagnostics, Firmware UpgradesBurn DVDs for (ISO images, HP/Dell Smart Start, BIOS Upgrades)Connect USB drives and configure drive letters, Copy/Backup DataInstall and configure dedicated Hosting Blade ServersReplace/Reboot switch modules and re-cableClose out trouble tickets and customer Change request.Occasional customer inventories, i.e., equipment components, power circuits, x-connects, etc.Receipt, tracking, and storage of customer package shipmentOperate telecommunications test equipment and evaluate stress patterns on circuits.Maintain company specifications and company operating procedures libraries.Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call basis.Perform LAN/WAN and telecommunications test equipment.Write procedures, create system MOPs for work activitiesMaintain current versions of all procedures and documentation on the Sharepoint portalMaintain company specifications and company operating procedures libraries.Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call basis.

Job Requirements:3+ years experience working in a Data Center environment performing essential job responsibilities listed aboveFamiliarity with cable color coding and terminationMust be able to contribute and support 24x7x365 operationRequired to work 1st shift Monday - FridaySelf-motivated and able to work with minimal supervisionMust be able to lift at least 50 pounds and perform work requiring extended walking and bendingExcellent written and verbal communicationStrong customer service skillsAbility to maintain clear and concise documentationLog of time and work effort in Daily Work log System

Preferred Qualifications:Proficient in Visio, Microsoft Office, Remedy and Sharepoint.Basic understanding of Internet technologyTwo years experience with cabling and installation of computer and network equipment in a data center environment.Previous experience with SharepointExperience with change management and incident management processes.A++ for Server or COMPTIA equivalent training or experience level

Education and Experience:

Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.

Travel Requirements:

Travel 0-10%

Navi

FCC Unit_TWC: NAVIS

Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:

Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status

TWCIT0019