IT Technician

Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.

A successful IT Technician will have the following:

• Responsible for computer hardware support, maintenance and troubleshooting.  
• PC network connectivity, computer installs, problem ticket resolution and end user application support.
• Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.
• Can perform 2nd level support of computer hardware in an NT environment using TCP/IP connectivity.
• Must have a good working knowledge of problem ticket resolution and end user application support.
• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises; performs PC Adds/Moves/Changes

Primary responsibilities fall into the following categories:

• Understands and supports DISH Network specific applications with little direction.
• Supports activities assigned by the help desk, network services, or other information systems groups.
• Provides updates, status, and completion information according to published procedures; enters and completes problemticket information via the approved tracking system. 
• Logs all repairs and services performed; prepares progress reports; refers hardware problems to service personnel for correction.
• Maintains inventory of capital equipment and computer parts used in performing maintenance; works under minimal supervision on duties and task that are frequently non-routine, adapting procedures, techniques, tools, materials and/or equipment, to meet special needs.
• Resolves most questions and problems, referring only the most complex issues to higher levels; may orient, train, and assign the work of lower level employees.