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Project Based Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Nashville, Tennessee |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
Title: Project Based Customer Care Specialist
MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 7AM - 7PM M-F.
Answer and respond to incoming calls from employees and former employees with questions about their benefits, payroll and possibly learning center.
Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner.
Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions.
Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.
Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility to support peak volume events throughout the year.
Respond to customer inquiries via email from the "Contact Us" feature
Attend all departmental meetings and training classes as required.
All other duties as assigned.
Special Requirements:
Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.
Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience
Must be proficient with MS Excel, Word and Outlook
Ability to handle multiple tasks and prioritize while working in fast paced call center environment
Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.
High School Diploma/GED Required
Bachelor's Degree a plus
Essential experience includes some experience with Customer Service.
Benefits, human resources or payroll experience a plus.
Must be able to pass a Criminal Background Check.
Must be able to pass a Drug Screening.
Must be able to type 25 words per minute.
Must be able to pass pre-employment Assessments.
MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 7AM - 7PM M-F.
This is a sourcing requisition that is used to identify potential candidates for several similar positions.
If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity.
The candidate profile you build for this requisition can be used to apply for other Xerox opportunities.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: Project Based Customer Care Specialist
MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 7AM - 7PM M-F.
Answer and respond to incoming calls from employees and former employees with questions about their benefits, payroll and possibly learning center.
Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner.
Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions.
Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.
Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility to support peak volume events throughout the year.
Respond to customer inquiries via email from the "Contact Us" feature
Attend all departmental meetings and training classes as required.
All other duties as assigned.
Special Requirements:
Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.
Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience
Must be proficient with MS Excel, Word and Outlook
Ability to handle multiple tasks and prioritize while working in fast paced call center environment
Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.
High School Diploma/GED Required
Bachelor's Degree a plus
Essential experience includes some experience with Customer Service.
Benefits, human resources or payroll experience a plus.
Must be able to pass a Criminal Background Check.
Must be able to pass a Drug Screening.
Must be able to type 25 words per minute.
Must be able to pass pre-employment Assessments.
MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 7AM - 7PM M-F.
This is a sourcing requisition that is used to identify potential candidates for several similar positions.
If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity.
The candidate profile you build for this requisition can be used to apply for other Xerox opportunities.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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