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Hours Full-time, Part-time
Location Port Chester, New York

About this job

Position Title: BDC Service Representative

Category: Full-Time Non-Exempt

Reports To: Fixed Ops Director

SUMMARY :

We re looking for a BDC Representative at our BMW Service Center. You will create/confirm appointments; make outbound calls to generate business for the company and follow-up with clients who recently had service. You must be able to multi- task, use a multi-line phone system, report your progress using excel and deliver exceptional customer service.

DUTIES AND RESPONSIBILITIES (Other responsibilities include but not limited to)

Communicates effectively with customers and prospects whether by phone, by e-mail or in person.

Has some knowledge of all dealership products and services.

Satisfies the transportation needs of customers.

Directs customers to product information resources, including those available on the Internet.

Assists customers in scheduling a visit to service a vehicle and offers support.

Confirms customer appointments and follows up afterwards.

Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for the other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.

Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.

Keeps abreast of new products, features, accessories, etc. and their benefits to customers. Attends product and sales training as requested by manager.

ADDITIONAL RESPONSIBILITIES:

Arrives to work on time

Maintains professional appearance

Follows instructions from a supervisor.

Interacts effectively with co-workers.

Understands and follows work rules and procedures.

Accepts constructive criticism.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent.

Ability to read and comprehend instructions and information.

Valid driver s license.

Professional appearance.

Excellent communication skills.

Familiarity with computer applications.

Familiarity with auto industry helpful.

NOTE :

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirement, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).