Sr Systems Engineer - Full-time / Part-time

We are seeking top IT talent looking to build a career with the world's largest home improvement retailer, operating over 76 distribution centers supporting over 2,000 stores in the US and Canada.  Your initial responsibility as a Sr. Systems Engineer is to be the team SME on AppDynamics.  You will be hands on with the implementation and configuration of AppDynamics onto all the servers across Supply Chain.  You will also be responsible for transition of AppDynamics knowledge to the rest of the team.  After the implementation, as a Sr. Support Systems Engineer, your role will be to resolve or engage the appropriate resources to address technical issues reported by DC operations and users of the various Supply Chain applications.  You will work with other Home Depot IT teams, vendor  IT teams, and business partners that understand what it takes to support distribution center operations for a large, fast paced retailer.   You will apply advanced problem solving techniques and coordinate with infrastructure matrix teams to quickly and effectively resolve system issues.  This is a technical role.  The ideal candidate will have an application and/or support programming background and ideally possess technical working knowledge of distribution system infrastructure and application knowledge.


 The Sr. Systems Engineer resolves issues reported by Supply Chain operations personnel through a ticketing system and provides resolution in a timely manner.  Supports technical infrastructure, hardware, and system software.  Performs debugging, root cause analysis, and preventative measures for system and application issues and presents to management.   Support engineers work core business hours and have rotational on-call and weekend duties. 



Position Purpose


This position is to add an AppDynamics resource to the Supply Chain IT Support team.  The responsibility as this Sr. Systems Engineer is to be the team SME on AppDynamics.  He/she will be hands on with the implementation and configuration of AppDynamics onto all the servers across Supply Chain.  He/she will also be responsible for transition of AppDynamics knowledge to the rest of the team.  AppDynamics is a monitoring application that will help identify potential system issues which will help prevent system downtime which causesl lower DC productivity.

Environmental Job Requirements

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Examples include: telephone operator and file clerk Typically requires overnight travel less than 10% of the time.

   

Preferred Qualifications

• BS Computer Science, Information Systems, or related field
• Hands on experience implementing and configuring AppDynamics
• Proficient with creating and executing SQL queries and \familiarity with Oracle, Linux, Windows Server OS, MS SQL Server, IIS, EDI, EAI, MQ, Java, and Client-Server technologies
• Experience (Yrs): 5+ support large multi-platform IT operations
• Candidate should possess superior attention to detail and ability to multi-task
• Should have good communication skills and ability to resolve issues quickly in a high pressure environment
• Working knowledge of PC hardware and software is essential
• Ability to properly interpret user reported issues to determine appropriate resolution
• Ability to communicate at all levels within the organization

• Minimum Qualifications

• Must be eighteen years of age or older
• Must pass the Drug Test
• Must pass the Background Check
• Must pass pre-employment tests if applicable

  
  
  Education Required
  The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  Years of Relevant Work Experience - 5