Coordinator Total Rewards (Temporary) - Full-time / Part-time

Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows. Ensures initial customer contact is courteous, informative, and thorough. Updates and maintains customer information to accurately reflect customer profile. Enters new customer accounts when necessary. Introduces the Total Rewards Tiered Card to new players, replaces lost cards for our guests, takes pictures of jackpot winners. Batches, counts, and assigns control tickets to incoming promotional data. Greets customers as a company representative and provides information concerning specific functions. Assists in coordination of special promotional events. Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records. Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.

Qualifications:

High school diploma or equivalent. Ability to add and subtract numbers. Pleasant personality, ability to deal with the public and maintain accurate records. Pleasant and easily understood speaking voice. Ability to receive and accept direction and instruction in a positive and cooperative manner. Customer service and computer experience preferred. Casino complimentary issuance experience and familiarity with player ratings preferred. Fluent in English. Capable of reading and writing English. Must be able to obtain a NJ Casino Employee Registration License.