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in Los Angeles, CA

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About this job

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.

Summary of Position: The Customer Service Associate- Copy & Print will be based in Los Angeles, CA. The right candidate will be an integral part of our talented team, supporting our continued growth.

Responsibilities:

Provide quality reproduction of all materials submitted by customer, including binding/finishing (drilling, cutting, folding, hole-punching, laminating) stapling and non-technical maintenance of the copiers
Operate various digital, high-speed copiers
Prepare materials for mailing including: addressing, stuffing envelopes and making labels
Complete job tickets with minimum instructions
Troubleshoot jams and perform normal key operator preventative maintenance on machines
Monitor usage of materials and supplies and order as necessary to maintain effective levels
Maintain records and logs of equipment usage and recommend technical direction
Keep accurate meter reads when required
Make deliveries as appropriate
Participate in cross training and perform other duties assigned
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Adhere to business procedure guidelines
Maintain a clean and organized workplace
Available to work overtime and work different shifts as needed

REQUIREMENTS:
Six months of customer service experience
Ability to stand, bend, and lift up to 50 lbs

Preferred qualifications:
Comfortable using technology such as copy machines, scanners, and computers
Detail Oriented