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About this job

SCOPE

Will ensure the operational abilities of the Kitchen Department by preparing for, maintaining, and recovering from various activities and functions in the Kitchen.

PRIMARY RESPONSIBILITIES

  • Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
  • Arrives at work in a timely fashion in accordance with the posted schedule.
  • Abides by established uniform guidelines.
  • Maintains a “can do” and a “guests first” attitude at all times.
  • Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
  • Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
  • Operate kitchen equipment such as fryers, ovens, stoves, mixers and addition equipment.
  • Assist other cooks and maintain clean food preparation areas.
  • Prepare simple dishes, dressings and foods according to directions.
  • Prepare foods for cooking and assist other cooks as instructed.
  • Check for adequate supply of foods and seasonings.
  • Must be able to read and understand English to comply with functions directions.

RELATIONSHIPS

  • Internal: Hotel Employees: to receive information regarding guest needs or complaints.
  • External: Hotel Guests: to provide customer service.

QUALIFICATIONS

Education/Experience: High School Diploma or Equivalent

Certification: None

Skills:

  • Interpersonal skills
  • Communication
  • Organizational
  • Customer service orientation