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$18est. per hour - $14
est. per hour
Collector 1
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Des Moines, Iowa |
About this job
Job Title:
Collector 1
Job ID Number:
5126473
Schedule Type:
Reg-Time
Work Hours:
40
Location:
West Des Moines,IA
Qualifications:
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
In this role you would have the opportunity to assist customers by finding solutions to maintain sound credit and financial standing; including discussing workout options, re-payment plans, etc. Imagine a fast paced day where you will have the opportunity to provide above and beyond customer service, and a focus on quality. This role will require you to represent the company in a professional, positive manner, contributing to the improvement and retention of our customer relationships. You will be responsible for using an auto dial system to initiate customer contact and discuss a customer's reason for delinquency. Also responsible to field incoming customer calls to process payments, handle routine inquiries and occasionally field complaints from customers regarding services.
Work Hours: Monday-Sunday 7:00 AM -- 9:00 PM (variable shifts within this time frame).
Additional incentive: Monthly bonus range - $0-$1,300 & shift differential for 2nd shift).
Call Center: In this position, you will be responsible for taking inbound and placing outbound calls and must be able to sit for extended periods of time wearing a telephone headset.
September 2nd Training start: Paid training first 5 weeks Monday-Friday 7:30 AM -- 4:30 PM. *Attendance is mandatory for training period.
* Progressive Career Path: Collector I, Collector II, Collector III, Team Lead, Supervisor, Manager.
*Retail Services is in significant growth mode in the Des Moines market due to a recent agreement with Dillard's for Wells Fargo to fund, issue, and service Dillard's - branded private label and co-brand credit cards.
6+ months experience in a direct customer contact, service, collections or sales environment or an AA/AS or higher degree or 2+ years military experience. - Experience building relationships/rapport with customers
- Ability to solve problems
- Ability to be flexible and adapt to a fast paced and changing business environment
- Ability to remain at a desk answering phone calls for their shift
- Sales experience
- Collections experience
- Working Knowledge of MS Word and Excel
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
Collector 1
Job ID Number:
5126473
Schedule Type:
Reg-Time
Work Hours:
40
Location:
West Des Moines,IA
Qualifications:
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
In this role you would have the opportunity to assist customers by finding solutions to maintain sound credit and financial standing; including discussing workout options, re-payment plans, etc. Imagine a fast paced day where you will have the opportunity to provide above and beyond customer service, and a focus on quality. This role will require you to represent the company in a professional, positive manner, contributing to the improvement and retention of our customer relationships. You will be responsible for using an auto dial system to initiate customer contact and discuss a customer's reason for delinquency. Also responsible to field incoming customer calls to process payments, handle routine inquiries and occasionally field complaints from customers regarding services.
Work Hours: Monday-Sunday 7:00 AM -- 9:00 PM (variable shifts within this time frame).
Additional incentive: Monthly bonus range - $0-$1,300 & shift differential for 2nd shift).
Call Center: In this position, you will be responsible for taking inbound and placing outbound calls and must be able to sit for extended periods of time wearing a telephone headset.
September 2nd Training start: Paid training first 5 weeks Monday-Friday 7:30 AM -- 4:30 PM. *Attendance is mandatory for training period.
* Progressive Career Path: Collector I, Collector II, Collector III, Team Lead, Supervisor, Manager.
*Retail Services is in significant growth mode in the Des Moines market due to a recent agreement with Dillard's for Wells Fargo to fund, issue, and service Dillard's - branded private label and co-brand credit cards.
6+ months experience in a direct customer contact, service, collections or sales environment or an AA/AS or higher degree or 2+ years military experience. - Experience building relationships/rapport with customers
- Ability to solve problems
- Ability to be flexible and adapt to a fast paced and changing business environment
- Ability to remain at a desk answering phone calls for their shift
- Sales experience
- Collections experience
- Working Knowledge of MS Word and Excel
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA